Support

Commercial Technical Support

The COBOLworx technical support team builds on over twenty years of experience supporting users of OpenLDAP. Our comprehensive support covers everything from assistance in project planning, to working with project developers to get code fixed. We have no counters on how many questions or issues you can ask (though we appreciate some moderation). We would rather keep your developers and systems administrators productive and happy.

We provide support through an online/email ticketing system: Request Tracker. Each subscriber has a private and secure request Queue with an associated email address. Subscribers also have access to a secure upload facility.

COBOLworx only provides technical support for GnuCOBOL and GCC COBOL. We can assist with COBOL coding questions/strategies but our primary emphasis is addressing problems recompiling code from other compilers. But we can not support problems using those other compilers.

Objectway Online Banking System (OBS) Support

Objectway provides customers source code to customize and build for production. Objectway has excellent support for the COBOL in the applications as delivered. Occasionally problems arise from the customizations that are more difficult than Objectway can handle. COBOLworx provides technical support in those situations.

• Email Support: $US6,000 per year
• Critical Issue Support (24x7x365 hot-line): $US9,000 per year

COBOLworx Slack Channels (COMING SOON)

COBOLworx supports a Slack Server for those interested in either of our supported Open Source Software COBOL compilers. Access to this service and the general discussion “channels” requires a paid membership to the COBOLworx Substack Newsletter. The cost is $1.00 per month or $10.00 per year.

GnuCOBOL and GCC COBOL Developer Support

COBOLworx offers technical support for individual COBOL developers using either of our supported compilers. The support is billed either monthly or annually through Substack. This program is offered for individuals or small teams. It provides access to VIP “channels” on the COBOLworx Slack server for conversations and email access to our RT Ticket tracking system to report issues, attach code, and interact with Support directly.

We also offer team developer support with the same access via Slack but with a dedicated RT ticket queue and Web access. Team support is priced the same but agreements and billing are done directly.

• $US50/month or $500/year per developer
• Team discounts
  • 11-20 $US45/month or $450/year per developer
  • 21-30 $US40/month or $400/year per developer
  • Pricing for larger teams on request

Migration Project Technical Support

For teams migrating existing applications from other COBOL platfors to GnuCOBOL or GCC COBOL.

• Email Support: $US20,000 per year
• Critical Issue Support (24x7x365 hot-line): $US30,000 per year

Production Technical Support

COBOLworx offers support for COBOL applications, compiled on GCC COBOL or GnuCOBOL, in production. This support focusses on operational problems or issues that arise during normal operations. Our support is for a specific operational organization and its associated COBOL applications. By this we mean a specific operational team within larger organizations, not overall support for large, diverse bodies of COBOL in many units or subsidiaries.

• Email Support: $US100,000 per year
• Critical Issue Support (24x7x365 hot-line): $US150,000 per year

GCC COBOL Bespoke Development

COBOLworx will provide bespoke development consulting services under the following conditions:

• The results of the work that changes the code bases of the COBOL compiler are to be contributed to the Open Source Software Project, and
• The Project agrees that the work should be included if only as a contributed package.

Bespoke development projects are done as fixed-price, fixed-term projects. A detailed statement of work is collaboratively developed to form the foundation for client planning and COBOLworx planning and pricing.